Do you offer free shipping?
Stop Drop & Shop is happy to offer delivery anywhere in Saudi Arabia and the Gulf region on all orders! Delivery will be FREE for all orders of which paid price is SAR 300 and above.
Within Saudi Arabia, for orders with paid price less than SAR 300, a shipping fee of SAR 35 will be charged (30 SR for shipments within Jeddah). Cash on delivery (COD) orders will be charged an additional SAR 15 per order (Free for shipment within Jeddah), no matter how many items your order contains!
For delivery within the Gulf, orders with paid price less than SAR 300, a shipping fee of SAR 45 will be charged.
Increased order quantities may increase shipping cost. The exact shipping cost will be calculated and displayed in your shopping cart before payment.
We are also planning to extend shipping to other parts of the Middle East shortly, so stay tuned!
Can I collect my order my self?
If you are located in Jeddah and prefer to pick-up your order yourself to avoid delivery charges, you can do so by placing an order on the website and choosing “Pick Up” as the delivery option.
You will not be charged for delivery. You also have the option of paying via credit card/paypal, transfer or upon receiving of the order. Again you will not be charged extra fees for any of the payment options.
What is the delivery time for my order?
We aim to get your order to you within 2-5 working days from the date your order was shipped. On a daily basis between Saturday and Thursday (except public holidays), our friendly courier partners will endeavor to make deliveries happen between 12:00pm - 6:00pm, so do look out for them!
My order has been shipped, what next?
Our Delivery partners Aramex or SMSA will contact you once your shipment arrives in the nearest delivery hub to your destination to confirm your preferred delivery location and scheduled time.
Want to track your orders?
Once your orders have been picked up by our logistic partners, tracking codes would be available and you can then track the delivery status of your orders via the links below. You will receive your shipping details via SMS and email, which will include your Airway Bill Number (AWB) – a string of digits – which is also your tracking code that can be used to monitor your order via the courier services.
You can track your shipment online by visiting the Aramex website at www.aramex.com or SMSA at www.smsaexpress.com, select the Track Order page and enter the tracking number in the provided box. You may also choose to track your order by phone by calling the Aramex Call Centre on 920027447 or the SMSA Customer Service on 920009999 and quote you Airway Bill Number.
My order is not here yet. What should I do?
We apologize for not being able to meet our promised scheduled delivery. Please do not hesitate to contact us directly by calling (+966) 12 611 6724 or by emailing firstname.lastname@example.org and we will be extremely pleased to assist you in any way we can.
Cash on Delivery charge and shipping fee, what's the difference?
Many of our customers prefer to pay cash upon receiving of the shipment, so we have provided this service via our courier partners Aramex. This service will cost an extra 15 SAR for shipments and is only available for shipments within Saudi Arabia. On the other hand if you choose to pay via paypal, bank transfer or credit card you will not be charged any extra fees.
By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.
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