Where is Stop,
Drop & Shop located?
Our warehouse and shop are located in Jeddah. Keep in
mind, however, that our location should not really matter to you, as your orders will be
delivered to your doorstep wherever you are.
How do I place an order?
So, you would like to make your first order with Stop
Drop & Shop. Awesome! Here’s how:
- Go to www.stopdropshop.com. Select the item you want by clicking on it, selecting your preferred size and the quantity you would like to
purchase, then click “Add to Bag”
- Click “Continue shopping” to add more items, or
“Proceed to secure checkout” if you are done shopping.
- You will be asked to register with your details to open
a Stop Drop & Shop account (if you are a new customer), or to "Log
in" with your details if you already have an existing account.
- Choose your shipping address then click “Go to
Choose your desired payment method and click “Buy Now.”
After checking out, you will receive a confirmation email as well as the
estimated delivery time in your registered email address. It’s that simple!
I tried to check out and the item in my shopping cart disappeared. What happened?
We are sorry that you were not able to complete your
order. The selection on our website is live and reflects what is in stock at
Placing an item in your shopping cart does not guarantee
that you will be able to purchase that item until you have completed the
checkout process. Another customer may purchase the item even if it is in your
cart. If that happens, you will receive an error message.
What about items I have ordered which are out of stock?
Unfortunately, this sometimes occurs when there is a high
traffic volume of customers. In the event the ordered item is out of stock, our
Customer Service Representatives will call to inform you on the affected items
and immediately issue you a refund via your original payment method.
How do I create a Stop Drop & Shop account?
- Click on the “My Account” button on the top-right
corner, or register an account when you checkout.
- Click “Register” button to sign up for a new account.
- Fill in all the details and click “Submit” once done.
All your details are kept private and confidential.
- Clicking “Submit” completes your registration. You will
receive an email confirmation along with a cash voucher to get you started.
Welcome to the Stop Drop & Shop online shopping experience!
Why do I need an Account?
Having a registered Stop Drop & Shop account helps
you enjoy the full benefits of a Stop Drop & Shop online shopping experience.
It makes shopping easier, more convenient and secure, and allows you to receive
timely updates, and information on promotions and new collections (if you
Is there an Arabic Stop Drop & Shop website?
Yes, there is! To access the Arabic version of Stop Drop & Shop, just click on the language link at the top right of the page. Enjoy shopping in Arabic!
RETURNS, EXCHANGES AND REFUNDS
How do I return an item that I have purchased?
Stop Drop & Shop is proud to offer a hassle-free
return/exchange policy. If you are not 100% satisfied with your purchase,
follow the steps below:
Contact our customer service team via the Contact Us
form, or call us at (+966 ) 12 611 6724 to start the process.
You will receive a label attachment from email@example.com
with a return airway bill (AWB) number.
Call the SMSA Customer Service at 920009999 to collect
the item you wish to return. Attach a print-out of the label on the item.
Alternatively, you can drop the item with the print-out
of the label at any SMSA Branch.
We will issue your return coupon as soon as you inform us
that the item is on its way to Stop Drop & Shop. The coupon is redeemable
on our website for the price of the item that you returned. You can also use
this coupon to order the same item in a different size, or just to order any
other item you like!
Can I return some items and opt to exchange other items from the same order?
Yes, you can! You have the flexibility of returning some
items and exchanging the rest from the same order.
To do so, clearly indicate your option of either Refund
or Exchange per item when you contact us requesting a refund/exchange.
Once we receive your return parcel, we will proceed to
refund you for the items you returned, and place an exchange order for those
items you have indicated for an exchange. Please take note that stock is
subject to availability upon us receiving the returned item at our warehouse.
You will be notified as soon as your exchange order is confirmed and shipped
out. For your returned items, you will also receive Returns Received and Refund
Completed notifications respectively.
What is the return notice period?
You can return any unworn items for any reason within 7 days of purchase for a full store credit of the paid price. Returns are free of charge! What better way to have risk-free internet shopping?
While we are currently unable to offer cash back or
Credit Card/PayPal refunds, we offer refunds in the form of coupons. This means
that if you place an order and you are not satisfied by the product received,
we give you the possibility to return it for free – we cover the return
shipping cost and issue you a refund coupon for the value of the item that you
are returning. You get the opportunity to choose a size that suits you, or to
order a different item!
For example, if you paid SAR100 for an item, we’ll give
you a coupon for SAR100 after you’ve returned the item to us. Please note that
the shipping fees which go to the courier service are non-refundable.
How soon do I get a refund or exchange coupon?
Well, as fast as you let us know, with most returns/exchanges picked up within 2 working days. We simply get our courier service to schedule a pickup at a time and place that is convenient for you, and we will issue you a refund/exchange coupon as soon as we receive the returned item.
How do I return/exchange an item I purchased with a coupon?
Returning or exchanging an item that was purchased with a
coupon is just as easy! Even if you used the coupon plus other payment options,
we will offer you a refund coupon for the amount paid for the items.
Can I still cancel an order before I receive the item?
At Stop Drop & Shop, it is important to us that you
enjoy the comfort and convenience of buying the things that you really want and
need. If however you change your mind, the sooner you let us know the better.
Since in our best efforts to deliver optimum levels of customer service we ship
your order as soon as possible – usually within one business day – please send
us a request using the Contact Us form on our website.
If it has not been shipped, we can cancel it. However, if
your order has already been shipped, you have the option of returning or
exchanging the items for another or for a coupon if you are not satisfied.
Please note however that canceling or refusing to receive
your order from our logistics company without a valid reason may result in the
blockage of the Cash on Delivery option of your account with STOPDROPSHOP or
the outright termination of your account.
What if the item I received was damaged?
While we always take extra care in packaging your items,
if the item you received was damaged, please inform us immediately via the
Contact Us form or call us on (+966) 12 690 2130
SHIPPING & DELIVERY
Do you offer free shipping?
Stop Drop & Shop is happy to offer delivery anywhere
in Saudi Arabia and the Gulf region on all orders! Delivery will be FREE for
all orders of which paid price is SAR 300 and above.
Within Saudi Arabia, for orders with paid price less than SAR 300, a shipping fee of SAR 35 will be charged (30 SR for shipments within Jeddah). Cash on delivery (COD) orders will be charged an additional SAR 15 per order (Free for shipments within Jeddah), no matter how many items your order contains!
For delivery within the Gulf, orders with paid price less than SAR 300, a shipping fee of SAR 45 will be charged. Cash on delivery (COD) orders with be charged and additional SAR 60 per order, no matter how many items your order contains!
Increased order quantities may increase shipping cost. The exact shipping cost will be calculated and displayed in your shopping cart before payment.
We are also
planning to extend shipping to other parts of the Middle East shortly, so stay
Can I collect my order my self?
If you are located in Jeddah and prefer to pick-up your
order yourself to avoid delivery charges, you can do so by placing an order on
the website and choosing “Pick Up” as the delivery option.
You will not be charged for delivery. You also have the option of paying via credit card/paypal, transfer or upon receiving of the order. Again you will not be charged extra fees for any of the payment options.
What is the delivery time for my order?
We aim to get your order to you within 2-5 working days
from the date your order was shipped. On a daily basis between Saturday and
Thursday (except public holidays), our friendly courier partners will endeavor
to make deliveries happen between 12:00pm - 6:00pm, so do look out for them!
My order has been shipped, what next?
Our Delivery partners Aramex or SMSA will contact you
once your shipment arrives in the nearest delivery hub to your destination to
confirm your preferred delivery location and scheduled time.
Want to track your orders?
Once your orders have been picked up by our logistic
partners, tracking codes would be available and you can then track the delivery
status of your orders via the links below. You will receive your shipping
details via SMS and email, which will include your Airway Bill Number (AWB) – a
string of digits – which is also your tracking code that can be used to monitor
your order via the courier services.
You can track your shipment online by visiting the Aramex
website at www.aramex.com or SMSA at www.smsaexpress.com, select the Track
Order page and enter the tracking number in the provided box. You may also
choose to track your order by phone by calling the Aramex Call Centre on
920027447 or the SMSA Customer Service on 920009999 and quote you Airway Bill
My order is not here yet. What should I do?
We apologize for not being able to meet our promised
scheduled delivery. Please do not hesitate to contact us directly by calling
(+966) 12 611 6724 or by emailing help@STOPDROPSHOP.com and we will be
extremely pleased to assist you in any way we can.
Cash on Delivery charge and shipping fee, what's the difference?
Many of our customers prefer to pay cash upon receiving
of the shipment, so we have provided this service via our courier partners
Aramex. This service will cost an extra 15 SAR and is only available for
shipments within Saudi Arabia. On the other hand if you choose to pay via
paypal, bank transfer or credit card you will not be charged any extra fees.
What forms of payment methods do you accept?
At STOPDROPSHOP, you can easily make payment via the
You can pay using your credit card and paypal account.
If you do not own a credit card, that would be a problem, as you can transfer the money to you our Ahli, Samba or Rajhi Bank Account.
Bank Transfer – SAMBA Bank
Account Name: مؤسسة وقف وتسوق للتجارة
Account No. 2102421295
IBAN: SA96 4000 000 0021 0242 1295
Bank Transfer - Al-Ahli Bank
Account Name: مؤسسة وقف وتسوق للتجارة
Account No. 35860601061329
IBAN: SA02 1000 0012 2875 1900 0103
Bank Transfer – Rajhi Bank
Account Name: مؤسسة وقف وتسوق للتجارة
Account No. 35860601061329
IBAN: SA53 8000 0358 6080 1016 1329
Cash on Delivery (COD)
Stop Drop & Shop also accepts Cash on Delivery (COD) as an alternative payment method for orders less than SAR 2000. Using this service, you can select to pay in cash to the delivery agent upon receiving your order. Please note that since the COD service is costly for us to provide, cash payment orders will be charged an additional and non-refundable SAR 15 per order for KSA and SAR 60 per order for the rest of the Gulf.
Stop Drop & Shop Return/Exchange Coupons
Return/Exchange Coupons allows avid shoppers to accumulate store credit! If you have balance coupons, it will be automatically used as the preferred payment method. If there is an outstanding amount after your coupon deduction, you have the option of choosing any additional payment options to complete your purchase.
Is Stop Drop & Shop’s website trusted for online payments?
At Stop Drop & Shop, using global security industry-leading encryption standards ensures that your data with us is safe and not accessible to any third party. Customers however have to ensure that their passwords are well protected and unreachable by anyone else. In addition, your data is strictly for us to serve you better and is will be never be disclosed to a third party under any circumstances. For more information, please check Terms & Conditions.
By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.
I am a returning customer