Delivery Information & Returns
How much does shipping cost?
Urbn Lot is happy to offer delivery anywhere in Saudi Arabia and the Gulf region on all orders! Delivery will be FREE for all orders of which paid price is SAR 500 and above.
Within Saudi Arabia, for orders with paid price less than SAR 500, a shipping fee of SAR 30 will be charged.
Cash on delivery (COD) orders will be charged an additional SAR 20 per order, no matter how many items your order contains!
For delivery within the Gulf and for orders less than SAR 1000, a shipping fee of SAR 50 will be charged.
Increased order quantities may increase shipping cost. The exact shipping cost will be calculated and displayed in your shopping cart before payment.
Can I collect my order my self?
If you are located in Jeddah or Riyadh and prefer to pick-up your order yourself to avoid delivery charges, you can do so by placing an order on the website and choosing “Pick Up” as the delivery option.
You will not be charged for delivery. You also have the option of paying via credit card/paypal, bank transfer or upon receiving of the order. Again you will not be charged extra fees for any of the payment options.
What is the delivery time for my order?
We aim to get your order to you within 2-5 working days from the date your order was shipped. On a daily basis between Saturday and Thursday (except public holidays), our friendly courier partners will endeavor to make deliveries happen between 10:00am - 6:00pm, so do look out for them!
My order has been shipped, what next?
Our Delivery partners DHL, Aramex or SMSA will contact you once your shipment arrives in the nearest delivery hub to your destination to confirm your preferred delivery location and scheduled time.
Want to track your orders?
Once your orders have been picked up by our logistic partners, tracking codes would be available and you can then track the delivery status of your orders via the links below. You will receive your shipping details via email, which will include your Airway Bill Number (AWB) – a string of digits – which is also your tracking code that can be used to monitor your order via the courier services.
You can track your shipment online by visiting the Aramex Website or SMSA Website , select the Track Order page and enter the tracking number in the provided box. You may also choose to track your order by phone by calling the Aramex Call Centre on 920027447 or the SMSA Customer Service on 920009999 and quote you Airway Bill Number.
My order is not here yet. What should I do?
We apologize for not being able to meet our promised scheduled delivery. Please do not hesitate to contact us directly by calling +(966) 550926655 or by emailing firstname.lastname@example.org and we will be extremely pleased to assist you in any way we can.
Cash on Delivery charge and shipping fee, what's the difference?
Many of our customers prefer to pay cash upon receiving of the shipment, so we have provided this service via our courier partners Aramex. This service will cost an extra 20 SAR for shipments and is only available for shipments within Saudi Arabia. On the other hand if you choose to pay via paypal, bank transfer or credit card you will not be charged any extra fees.
Returns & Exchanges:
If you receive your order and would like to return it or exchange it, please contact us by email on email@example.com
Returns are permitted within one day of receiving the order and exchanges are permitted within 3 days of receiving the item.
Shipping fees are non refundable and the return shipping fee will be deducted from the total return value.